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PRIVACY POLICY

Your privacy is very important to TWO ZERO TWO FOOD SDN BHD (Company No. 970934-H).

We have developed this Privacy Policy to explain how we collect, use, disclose, transfer, and store your personal data.
Please read this policy carefully to understand how we handle your personal information.
By providing your personal data to us, you consent to this Privacy Policy and to the collection, use, disclosure, transfer, storage, and processing of your personal data as described herein.

Types of Personal Data Collected

· Name, Identity Card Number, and Date of Birth
· Telephone Number and Email Address
· Full Address and Postal Code
· Purchase Details and History

Use of Personal Data

TWO ZERO TWO FOOD SDN BHD (970934-H) may use your personal data for the following purposes:
· To process your membership application
· To activate, validate, and verify your membership
· To manage and operate your account
· To provide a birthday voucher based on your date of birth
· To maintain and improve our services
· To send marketing materials and promotional messages
· To send important notices, such as updates about purchases, terms, and policies
· To help identify goods and services that may be of interest to you
· To perform data analysis for better understanding of customer characteristics and purchasing behavior
· To assist in investigations (if required by law enforcement)
· For administrative purposes
· For anti-fraud purposes

Disclosure of Personal Data

TWO ZERO TWO FOOD SDN BHD (970934-H) takes the security of your personal data very seriously.
Your data will be kept confidential and secure; however, you hereby consent and authorize us to disclose your data to the following parties when necessary:
· Service Providers
· Law Enforcement Agencies
· Government Authorities

We may also disclose your personal data in good faith under the following circumstances:
· To protect and defend the rights or property of TWO ZERO TWO FOOD SDN BHD (970934-H)
· To prevent or detect possible misconduct related to our services
· To protect the safety of users or the public
· To comply with legal obligations
· When the user has agreed to share data with a third party
· When the user has voluntarily made their personal information public in order to access products or services

Account Deletion

If a member wishes to terminate their account with TWO ZERO TWO FOOD SDN BHD (970934-H),
please contact us via email at TWOZEROTWOFOOD@GMAIL.COM or via WhatsApp at +6012-5919202 to request account termination.

Updates to This Policy

TWO ZERO TWO FOOD SDN BHD (970934-H) may update this Privacy Policy from time to time.
When material changes are made, a notice and updated version will be posted on our official website.

Return, Refund & Exchange Policy

  1. This policy applies only to in-store purchases.

  2. Exchanges and returns are accepted within 7 days of purchase, with proof of purchase (receipt/invoice).

  3. Products may be returned or exchanged for the following reasons:
    ● Damaged or defective items
    ● Missing parts or items

  4. Returned products must meet the following conditions:
    ● Products must be new, unused, sealed, and in their original packaging and condition
    ● Rehabilitation products, wheelchairs, electronic items, and medical devices must include all original packaging, accessories, manuals, and warranty cards
    ● Wearable rehabilitation products (e.g., compression stockings) must be new and show no signs of wear or use

  5. The following products are NOT eligible for return or exchange:
    ● Medication
    ● Used OTC items (e.g., medicated oil, cough syrup, plasters)
    ● Cold chain, refrigerated, or temperature-sensitive items (e.g., insulin, eye drops, probiotics)
    ● Edible items (e.g., organic raisins, nuts)
    ● Clearance items
    ● Discounted items
    ● Promotional items
    ● Used medical devices that come into direct contact with body fluids (saliva/blood)
    ● Personal care products (e.g., face masks, grooming items, COVID test kits)
    ● Wearable products with visible signs of wear or improper fit (e.g., masks, shields, gloves, supports, disposable panties, diapers)
    ● Items misused by the customer
    ● Change of mind
    ● Free gifts

  6. Exchanges or repairs will be provided where:
    ● The product is faulty, of unacceptable quality, or significantly different from what was shown or described
    ● The product is unsafe and the customer can present proof of purchase
    ● The outlet may return the product to the manufacturer to determine the issue and reserves the right not to offer an exchange or repair if the fault resulted from misuse or neglect

  7. Exchanges are allowed for products of equal or lower value. If the replacement product is of lower value, no refund will be given for the price difference.

  8. In case of a return or exchange, all member points earned from the original purchase will be deducted from the member account.

  9. Discount coupons are non-refundable in return or exchange cases.

  10. All exchanged products are considered final sales — no further exchanges are allowed.

Please return the affected products to:
TWO ZERO TWO FOOD SDN BHD (970934-H)
18, Lorong Baiduri 1,
Taman Baiduri,
13400 Butterworth, Penang, Malaysia.